:root{color-scheme:light;--ink:#18262b;--muted:#637479;--line:#dce5e5;--paper:#fff;--bg:#f4f7f7;--green:#16665a;--soft:#e7f2ed;--danger:#a83232;font-family:Inter,ui-sans-serif,system-ui,-apple-system,sans-serif}*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--ink)}[hidden]{display:none!important}button,input,textarea,select{font:inherit}button{border:1px solid var(--green);border-radius:8px;padding:10px 15px;background:var(--green);color:white;cursor:pointer;white-space:nowrap}button:hover{filter:brightness(.94)}button:disabled{opacity:.5;cursor:not-allowed}button.secondary{background:white;color:var(--ink);border-color:var(--line)}input,textarea,select{border:1px solid var(--line);border-radius:8px;background:white;padding:10px 12px;color:var(--ink);width:100%}input:focus,textarea:focus,select:focus,button:focus-visible{outline:2px solid #56a694;outline-offset:2px}label{display:block;font-size:14px;font-weight:600}label input,label select,label textarea{margin-top:7px}h1,h2,h3,p{margin-top:0}h2{font-size:21px;margin-bottom:6px}.muted{color:var(--muted);font-size:13px}.error{color:var(--danger)}.eyebrow{font-size:10px;font-weight:700;letter-spacing:1.8px;color:var(--green);margin-bottom:9px}.brand-mark{width:48px;height:48px;border-radius:13px;background:var(--green);color:white;display:grid;place-items:center;font-size:25px;font-weight:700}.brand-mark.small{width:30px;height:30px;border-radius:8px;font-size:18px}.login-view{min-height:100dvh;display:grid;place-items:center;background:radial-gradient(ellipse at 15% 20%,#e0eee7,transparent 60%),var(--bg);padding:24px}.login-card{width:410px;max-width:100%;padding:40px;background:white;border:1px solid var(--line);border-radius:18px;box-shadow:0 24px 70px #18372e0b}.login-card .brand-mark{margin-bottom:25px}.login-card h1{font-size:34px;letter-spacing:-1.4px;line-height:1.15;margin-bottom:15px}.login-card label{margin-top:22px}.login-card button{width:100%;margin-top:25px;display:flex;justify-content:space-between}.login-card .error{margin-top:16px;margin-bottom:0}.topbar{height:66px;display:flex;align-items:center;gap:13px;padding:12px 24px;background:white;border-bottom:1px solid var(--line)}.topbar strong{font-size:16px}.channel{border-left:1px solid var(--line);padding-left:13px;font-size:12px;color:var(--muted)}.connection{font-size:11px;color:var(--green);margin-left:8px}.spacer{flex:1}#account-name{font-size:13px}.layout{display:grid;grid-template-columns:350px minmax(0,1fr);height:calc(100dvh - 66px)}.inbox{border-right:1px solid var(--line);background:white;overflow:auto;padding:24px 18px}.inbox-heading{display:flex;justify-content:space-between;align-items:center;margin-bottom:20px}.filters{display:grid;grid-template-columns:1fr 1fr;gap:8px;margin-top:12px}.filters select{font-size:11px;padding:9px 6px}.inbox #list-status{margin:17px 0 10px}.conversation-row{width:100%;white-space:normal;text-align:left;background:white;color:var(--ink);border:1px solid transparent;border-radius:10px;padding:14px 12px;margin-bottom:6px}.conversation-row.selected{background:var(--soft);border-color:#c6dfd2}.row-heading{display:flex;gap:8px;justify-content:space-between;align-items:center}.row-name{font-weight:650;overflow:hidden;text-overflow:ellipsis}.row-reason{font-size:12px;color:var(--muted);margin:7px 0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.row-meta{font-size:10px;color:var(--muted);display:flex;justify-content:space-between;gap:8px}.count{background:var(--green);color:white;border-radius:20px;padding:2px 6px;font-size:10px}.conversation{min-width:0;overflow:hidden}.empty{height:100%;display:flex;justify-content:center;align-items:center;flex-direction:column;text-align:center;padding:30px}.empty h2{font-size:24px;margin-top:20px}.empty p{max-width:340px;color:var(--muted);line-height:1.7;font-size:14px}.empty-icon{border:1px solid #c6dbd1;width:80px;height:80px;border-radius:24px;display:grid;place-items:center;color:var(--green);font-size:38px;background:#e7f0e9}#conversation-view{height:100%;display:flex;flex-direction:column}.conversation-heading{background:white;display:flex;gap:12px;align-items:center;justify-content:space-between;padding:20px 28px 10px}.contact{min-width:0}.contact h2{font-size:19px}.contact p{margin:4px 0;overflow-wrap:anywhere}.case-strip{display:flex;align-items:center;flex-wrap:wrap;gap:15px;background:white;padding:10px 28px;font-size:12px}.badge{padding:5px 8px;border-radius:5px;color:var(--green);background:var(--soft);font-size:11px}.reason{background:white;padding:0 28px 8px;margin:0;font-size:13px}.case-id{background:white;padding:0 28px 12px;margin:0;font-size:10px;overflow-wrap:anywhere}.actions{display:flex;flex-wrap:wrap;gap:6px;padding:10px 28px;background:white;border-bottom:1px solid var(--line)}.actions button{font-size:11px;padding:7px 10px}.history-shell{flex:1;overflow:auto;padding:20px 28px;min-height:80px}.messages{display:flex;flex-direction:column;gap:14px;padding-top:14px}.bubble{max-width:80%;padding:13px 16px;border-radius:12px;background:white;border:1px solid var(--line);align-self:flex-start;overflow-wrap:anywhere}.bubble.assistant,.bubble.advisor{align-self:flex-end}.bubble.advisor{background:var(--soft);border-color:#d0e3d8}.bubble.assistant{background:#eef2f8;border-color:#dae2ed}.bubble.note{background:#fff6df;border-color:#eadfbf;align-self:center;width:85%;max-width:85%}.bubble-label{font-size:10px;font-weight:700;color:var(--muted);margin-bottom:7px}.bubble-text{white-space:pre-wrap;font-size:14px;line-height:1.55}.bubble-meta{font-size:10px;color:var(--muted);margin-top:8px;display:flex;gap:8px;flex-wrap:wrap}.bubble button{font-size:10px;padding:4px 8px}.composer{padding:15px 28px 18px;background:white;border-top:1px solid var(--line)}.composer-heading{display:flex;align-items:center;gap:12px;margin-bottom:9px}.composer select{width:auto;font-size:12px;border:0;padding:2px}.composer textarea{resize:vertical;min-height:75px;max-height:160px}.composer-footer{display:flex;gap:12px;align-items:center;justify-content:space-between;margin-top:9px}.composer-footer .muted{font-size:10px}#notice{position:fixed;top:12px;left:50%;transform:translateX(-50%);z-index:10;background:#182e2a;color:white;padding:13px 20px;border-radius:10px;box-shadow:0 5px 20px #0002;max-width:90%;font-size:13px}dialog{width:680px;max-width:94vw;max-height:85dvh;border:1px solid var(--line);border-radius:15px;padding:25px;color:var(--ink);box-shadow:0 25px 80px #0003}dialog::backdrop{background:#122a2a70}.dialog-heading{display:flex;justify-content:space-between;align-items:center;margin-bottom:18px}.dialog-heading button{font-size:20px;padding:0 10px}.dialog-form{display:grid;gap:16px}.admin-section{padding:20px 0;border-top:1px solid var(--line)}.admin-row{display:flex;justify-content:space-between;align-items:center;gap:10px;padding:10px 0;font-size:13px}.admin-row button{font-size:11px;padding:6px 10px}.admin-section form{display:grid;gap:10px}.audit-entry,.past-case{padding:14px;border:1px solid var(--line);border-radius:8px;margin-bottom:10px;font-size:12px;overflow-wrap:anywhere}.sr-only{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0,0,0,0)}.mobile-only{display:none}#more-conversations{width:100%;margin-top:12px}@media(min-width:1400px){.layout{grid-template-columns:390px minmax(0,1fr)}.history-shell{padding-left:7%;padding-right:7%}}@media(max-width:760px){.topbar{padding:10px 14px;gap:8px;height:60px}.channel,#account-name{display:none}.topbar button{padding:7px 8px;font-size:11px}.connection{font-size:10px;margin-left:0}.layout{display:block;height:calc(100dvh - 60px)}.inbox{height:100%;border-right:0}.conversation{height:100%;display:none}.layout.open .inbox{display:none}.layout.open .conversation{display:block}.mobile-only{display:inline-block}.conversation-heading{padding:14px;flex-wrap:wrap}.contact{flex:1}.case-strip,.actions{padding:9px 14px;gap:8px}.reason,.case-id{padding-left:14px;padding-right:14px}.history-shell{padding:12px 14px}.bubble{max-width:90%}.composer{padding:12px 14px}.composer-footer .muted{max-width:130px}.composer-footer button{font-size:12px}.login-card{padding:30px}.login-card h1{font-size:30px}}

@media(max-width:760px){.topbar .brand-mark{display:none}.topbar strong{font-size:14px}.topbar .connection{max-width:55px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}}